ఆంధ్రప్రదేశ్ రాష్ట్ర రోడ్డు రవాణా సంస్థ
Andhra Pradesh State Road Transport Corporation

(24/7 Customer Support)

0866 2570005

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About Us

APSRTC is committed to provide consistently high quality of services and to continuously improve the services through a process of teamwork for the utmost satisfaction of the passengers and to attain a position of pre-eminence in the Bus Transport sector.

  • To provide safe, clean, comfortable, punctual and courteous commuter service at an economic fare.
  • To provide employee satisfaction in financial and humanistic terms.
  • To strive towards financial self-reliance in regard to performance and growth.
  • To attain a position of reputation and respect in the society.
  • To provide efficient, effective, ethical management of the business.
  • To assist the State administration in attaining good governance.
  • To treat the customer, i.e. passenger, as a central concern of the Corporation's business and provide the best possible service.
  • To explore and exploit technological, financial and managerial opportunities and developments and render the business cost effective at all times.
  • To regularly and constantly improve the capabilities of employees for higher productivity.
  • To focus on service conditions and welfare of the employees and their families consistent with their worth to the Corporation.
  • To fulfill its obligation to the State and Central governments by optimizing return on investment.
  • To emphasize environmental and community concerns in the form of reducing air and noise pollution.
  • To consciously conform to the policy guidelines of the State in its business operations.
  • To reach a position of pre-eminence in bus transport business.

The origin of APSRTC dates back to June1932, when it was first established as NSR-RTD (Nizam State Rail & Road Transport Department), a wing of Nizam State Railway in the erstwhile Hyderabad State, with 27 buses and 166 employees. During the past 77 years, it has registered a steady growth from 27 to 14,123 buses with 423 bus stations, 128 Depots and 692 bus shelters. The Corporation's buses cover 29.83 lakhs KMs. and carry 37.70 lakhs people to their destinations every day. They connect 14,123 villages to all major towns and cities in A.P which constitutes 95% of Road Transport. APSRTC operates to City and Mofussil areas. The Corporation's buses also ply to important towns and cities in the neighboring States of Tamilnadu, Karnataka, Odisha, Telangana. The entire network is under the administrative control of 12 Regional Managers in 4 Zones. APSRTC under the present name was established on 11th January 1958 in pursuance of the Road Transport Corporations Act 1950.

I . FORMATION

  • As Department of Nizam State Railway. June 1932.
  • As Department of Hyderabad State Government. 01-11-1951.
  • As A. P. S. R. T. C. 11-01-1958.

II. ENTERED GUINNESS WORLD RECORD FOR OWNING LARGEST FLEET OF BUSES IN 1999.

III. The Trail blazer on the Road

Andhra Pradesh State Road Transport Corporation has been leading by an example. It has a number of firsts to its credit in India.

  • First to nationalize passenger Road Transport Services in the country-1932.
  • First to introduce long distance night express services.
  • First to introduce A/C Sleeper, Hi-tech, Metro Liner, Inter-City Services and Metro Express.
  • First to introduce Depot computerisation-1986.
  • First to appoint Safety Commissioner for improving the safety of the passengers.
  • All the 126 Depots in the State are computerized.
  • Reservation of tickets on telephone and door delivery of tickets.

IV. SIZE AT INCEPTION (1932).

  • Number of Buses. 27
  • Number of Employees. 166
  • Capital Investment. (Rs. in Lakhs). 3 .93

IT Initiatives

APSRTC has been a pioneer in implementation I.T. in the state of Andhra Pradesh. Implementation and effective use of IT has helped APSRTC in:-

  • Providing better Services to Passengers 
  • Reduction of passengers' waiting time at the time of ticketing & issue of bus passes.
  • Effective Managerial Controls.
  • Reduction in waiting time of conductors at the counters. 
  • Effective Maintenance Management of Vehicles.
  • Faster communication of information.
  • Better inventory control. 
  • Standardization and simplification. 
  • Effective Transfer Pricing and better Inter-Unit transactions. 
  • Better Service to the Employees in Welfare schemes.

Operations

  • OLTAS-Online Ticket Accounting System
  • TIMs - Ticket Issuing Machines
  • PMS - Personnel Management System
  • OPRS - Online Passenger Reservation System
  • PAAS - Pass Automation and Accountal System.
  • Implemented across the state wef. 02.06.2015.

Maintenance : VEMAS  - Vehicle Maintenance & Testing system.

    Inventory Management System:

  • STOINS -Stores Inventory System.
  • OLIMS - Online Inventory Management System.

    Computer Aided Design Systems:

  • CIVIL- CAD Work Stations.
  • MIS - Management Information Systems.

    Accounts:

  • PRS - Pay Roll System.
  • PFAS - PF Accounting System , RM - Cobol -85 with Unix enviroment in House.
  • FACTIS- Financial Accounting Information System.

    Welfare:

  • SRBS (Staff Retirement Benefit Scheme) FoxBase + under Unix Multiuser environment.
  • SBT (Staff Benevolent Thrift Fund) SCO - FoxBase + under SCO Unix Multiuser environment.
  • CCS (Employees' Cooperative Credit & Thrift Society)
  • HMS (Hospital Management SYSTEMS)

    Platforms:

  • Unix/Linux Operating System , Network systems, DOS/Windows , CAD Work Stations, Computerized Vehicle Testing Equipment

    Software Used :

  • COBOL , Pro *C, FOX BASE, FOX PRO, VISUAL BASIC 5/6, ORACLE 7.X, Oracle 8g/10g. Oracle Apps and EBS(R-12)

    Online Passenger Reservation System :

    Booking facility through web interface is provided at various Reservation Centers that facilitates ticket issue on 'Any-where to Any-where basis'. The Online Passenger Reservation System (OPRS) is implemented at 111 Bus Stations throughout the Corporation with about 3585 services and 2051 ATB Agents (Paper ticket).

    The following features are provided through OPRS project:

    • Ticket Booking Modes ? Agents, Bus Stations Counters, e-Ticketing & B2C portals(Abhibus,Redbus.Paytm.Goibibo)
    • 2050 + agents spread across AP, TS & TN & Orissa, Shirdi, Goa, Mumbai, Pune etc..
    • Various Payment Options like Credit Card, Debit Card and Net Banking for e-Ticketing.
    • Wait Listing Option for all types of buses ? First of its kind in STUs across India.
    • Paper Less Travel ? Passengers can travel showing the ticket SMS instead of carrying Hardcopy. This is an APSRTC initiative to encourage the "GO GREEN" concept.
    • Connecting to the customers through social media like Facebook/Twitter. Have a dedicated team to maintain and reply to customer queries.
    • Live Track and Mobile app.
    • 24X7 Central Complaint cell with phone no 0866-2570005 will answer all the passenger related quarries

    Benefits to Passengers from OPRS:

    • Information available on fingertips.
    • Ability to book tickets sitting at home using Credit/Debit Cards/Wallet & Net Banking.
    • Option to Purchase Waitlisted Tickets.
    • Can book tickets anywhere to anywhere
    • Ability to pay in cash, credit card, wallet.
    • Avail Value Added Services like Accommodation and Dinner On Board ,TTD Darshan etc.,

    Central Complaint Cell :

    • Unique one of its kind service in all STUs with a Toll Free number i.e., 0866 2570005.
    • Established to handle the customer grievances through a centralized system.
    • Currently Handling 3000+ calls/ 300 live chats, 200 emails per day.
    • Addressing the Complaints pertaining to the services, behavior of the crew, bus stations and punctuality of the services.
    • Plays a key role in arranging the immediate relief to the passengers in case of breakdown of vehicles.
    • Addressing passenger grievances related to the credit and debit card transactions.
    • Enquiries with related to the availability of the services and seats for online ticketing.
    • Enquiries regarding the usage of the OPRS.
    • Enquiry about the Boarding Points.
    • Feedback related to the APSRTC services and other facilities.
    • Gives customers the freedom to call and get necessary information 24x7.

    Wide Area Networks for Online Passengers Information System


    Booking facility through web interface is provided at various Reservation Centers that facilitates ticket issue on 'Any-where to Any-where basis'.  The Online Passenger Reservation System (OPRS) is implemented at 111 Bus Stations throughout the Corporation with about 3585 services and 2051 ATB Agents (Paper ticket).

    E-Procurement:

    This project is to be utilized as per the guidelines received from the Govt. of A.P. This project enables APSRTC to procure its requirements like automobile spares, general items through the e-procurement portal that is set up by the GoAP. The personnel involving in e-Procurement activity are notified and they have to obtain the digital signatures/digital certificates for e-Procurement activity.

    E-Auction:

    APSRTC has also proposed for pilot implementation of e-auction through M/s. MSTC a Governmental agency, at two of its Zonal stores? viz. Vizianagaram. An agreement has been entered into. Interface Software is being developed for taking processed information after tendering from the firm?s portal.

    Proposed Network Solution and Hardware


    APSRTC LIVE TRACK


    GPS IN TIMS

    This proposed to track the vehicles online which enables the following advantages:

    1. Punctuality of services can be monitored accurately.
    2. Better services can be provided to clientele about arrival timings, availability of seats in the buses etc.
    3. Information can be immediately received during any calamities/accidents.

    RFID Readers in TIMs

    This is proposed to provide RFID reader in TIMs to obtain the following advantages.

    1. Verification of authority and validity of bus passes.
    2. Online renewal of bus passes which enables the pass holder to renew the bus passes without going to any counter.

Future Plans

Migration & Integration of IT projects to new technologies: 

The legacy systems in APSRTC are as independent islands across 308 locations which are mostly in Cobol on Linux platform.  APSRTC has initiated the process of migration & integration of all it?s existing IT projects to latest technologies, duly automating the non-computerized core areas also.  For this purpose a new project, named Centralized integrated Solution (CIS) is launched in the month of April 2012.  M/s TCS is going to implement this project for APSRTC with Oracle EBS R12. Further, the migration to latest technologies would help APSRTC in:

  • Overcoming of current system?s inability to operate on the latest technology and address the security issues, which the existing systems could not handle. 
  • Eliminate Redundancy and duplication of the data.

It will also help APSRTC improve it?s efficiency and quality of data in the following ways:

  • Data Integrity: Data integrity can be attained within and between all these systems through centralized data management avoiding duplication of data and enabling data integrity since data would be maintained at a single site.
  • Easy Data Management: Centralization would help in easier and cost effective management of large amount of data.
  • Sustained Application: Centralized application would ensure control on the existing application by avoiding multiple versions at different locations. Also any application change will be validated across all the sites in the organization.
  • Optimum Manpower utilization: The available man power will be optimally utilized at a central location, concentrating on the major issues at a single site.
  • Data Availability: Access to real time information and desired MIS reports can be extracted from centralized system, providing up-to-date and accurate data for reporting, analysis and decision making.
  • Standardization: Standardized formats and forms will be built into the new system for easy user operations.  Codes across systems that are currently not uniform and lead to manual effort would be standardized after the integrated solution implementation.
  • Paperless Office: The Corporation also aims at establishing a paperless office.

Business Integration of existing IT Projects in proposed CIS project   (Overview)